Silver Bullet - Customer Testimonials
Hello Jamille, I was about to
write you back to thank you for your support on the matter.
It took me only a day to bind the ranger driver to our
capture solution and another day for testing. It was a very
pleasant surprise how easy and well documented the SDK is.
We installed the Canon CR-190i remotely yesterday at the
customer site and had no issues whatsoever. The setup was
very straight forward and we were able to start processing
Thank you very much. We are now
considering scheduling time to test on other compatible
machines Ranger supports and that we know our customers use.
~Victor Torres, Symco
Thanks, Erik! The technology all went very well... The test guys had lots of fun banging on the new code with the existing Panini scanners, and then absolutely fell in love when they plugged in an Epson and had it work right away without trouble. You guys rock!
All in all, using Ranger to solve the immediate 64 bit driver problem ended up delighting the business guys as they saw the capabilities of the scanners...and they've been kicking themselves that it took us years to make this change... Now they see all sorts of opportunities open to us, and consider it a major product victory!
~ a satisfied client
I wanted to drop a quick note to say that I had an excellent support experience with Erik. Within 24 hours of emailing SB's support, Erik and I had solved the immediate issue. He was knowledgeable, courteous, responsive, and a great communicator. In addition to helping me with the initial issue, he went on to help me troubleshoot some minor issues, even when they were unlikely to be caused by your product.
Overall, my support experience with him was a 10 out of 10, and I wanted to be sure he got the kudos he deserves.
~ Keith Paolino, IT and Operations, Rosano & Co
I wanted to let you know that I recently had a problem with a banking client of ours and their merchant using remote deposit. After contacting your support team, I started working with Erik Wesemann on getting the problem resolved. He went as far as contacting Panini in Italy in trying to help me with this unique problem...I just wanted to let someone there know that you have a great support team and I appreciate all the help Erik provided. Thank you so much!
~ Martha E. DeLamar
I've had the pleasure of working with Jamille on a few orders over the last 2 years. Every time I call, or need assistance Jamille handles my request in a timely and professional manner. Just last week I needed help expediting an order...SBT received my contract late Friday, and sure enough my software was delivered Monday morning...Once again Jamille has provided exceptional service!
~ Craig Harper, CIBC
Jamille, Thank you so very much!! The customer is out of service today as their normal scanner is down. So I really appreciate your extra effort!!!!
~ Linda Renshaw, Fidelity National Information Services
I had someone bring me a check today that came out almost completely black
when scanned in bitonal with the older version. When I scanned it using the
new binarization, it came out perfectly readable with clear black text and
white background. Very impressive improvement!
~ Dan Querciagrossa, Programmer/Analyst, iQ Credit Union
Your prompt attention and excellent response to our concerns was greatly appreciated.
Thanks again for your excellent customer service!!!
~ Beth Fodness, Wells Fargo
Klik Technologies Corp
"This is a letter of recommendation for the team at Silver Bullet and
their ability to provide our company with professional service and
Open Scan Technologies
"[Silver Bullet's] professional and timely response to all our
needs enables us to provide our own customers the high level of
service they have come to expect."
Tell us what YOU think